I bought a Pack once but it charged me twice, can I get a refund for the second- duplicated charge or get another Pack?

I bought a Pack once but it charged me twice, can I get a refund for the second- duplicated charge or get another Pack?

This is FAQ in Aether Gazer about I bought a Pack once but it charged me twice, can I get a refund for the second- duplicated charge or get another Pack?

I bought a Pack once but it charged me twice, can I get a refund for the second- duplicated charge or get another Pack?

For refund inquiries about duplicate orders, please directly reach out to Google Play Store or Apple App Store. If they cannot help with the refund, all we can do on our end is to verify the failed transaction and then proceed to transfer the purchase into your game account.

If you decide to get a refund of the failed transaction/double-charge from Apple Store/GooglePlay, it will be very appreciated if you can notify us of the final result of whether they accept or reject your refund request to avoid any account-banning situation because of the refund. Thank you for your understanding and supporting of Aether Gazer.