The item I bought has not been transferred to my game account. Can I request a refund?

The item I bought has not been transferred to my game account. Can I request a refund?

This is FAQ in Aether Gazer about The item I bought has not been transferred to my game account. Can I request a refund?

The item I bought has not been transferred to my game account. Can I request a refund?

If the paid in-game item has not arrived, please contact us immediately and provide us with a complete Apple or Google Play receipt with your ID in the profile, UID in the User Center and In-game name. Please do not refund your orders at once. This action may be considered as a malicious refund, which will affect your gaming experience.

Thank you for understanding and cooperation.